Success vs Satisfaction

Some may think these terms are synonymous. However, it occurred to me the other day, that while we might be a satisfied customer, this isn’t always elevated to a successful outcome. There is a big difference from being satisfied at a tactical level and creating success at a strategic level.When implementing quality & risk management solutions, for example, the selection experience and usability of the technology can be very satisfying.But…

India digital Security market to grow 8% in 2014

Delhi: Digital security vendor revenue (hardware, software and services) in India will grow from $882 million in 2013 to $953 million in 2014. Security spending will continue to grow to in 2015 when revenue is projected to reach $1.06 billion. Security services revenue accounted for more than 55 percent of this total revenue in 2013 and this trend will continue into the foreseeable future, says a Gartner report. “Enterprises in…

How different cloud services are competing, pushing up usage

Consumers are already using the cloud widely, even if a lot of them don’t know it. Approximately 90% of global internet users are already on the cloud in some manner, and that number will remain steady as internet usage spreads globally. But mobile has led to explosive growth in cloud usage. Mobile consumers leverage the cloud to store and consume media, and sync their apps, files, and data across devices.…

Strategic Risk Management: Are Organizations Doing It Right?

Strategic Risk Management (SRM) includes the processes which can help to identify uncertainties and opportunities that can affect an organization’s strategies. SRM also supports the core Enterprise Risk Management (ERM) objective of guiding the organization’s strategic business decisions that impact business performance. However, due to lack of awareness about SRM, the capability of ERM processes is limited. The need for organizations now is to understand the important role of strategic…